These Terms and Conditions set out the basis on which our man with van Finchley service is provided. By booking a removal, delivery, collection or any other transport service with us, you agree to be bound by these terms. They are designed to make the service clear, fair and transparent for both you and the provider. Please read them carefully before confirming a booking.

In these Terms, references to “we”, “us” and “our” mean the service provider operating the van and man service, and references to “you” and “your” mean the customer placing the booking. These terms apply to domestic and commercial jobs unless otherwise agreed in writing.

By using our man with a van Finchley service, you confirm that you are authorised to arrange the job, accept the quoted service scope, and provide accurate information about the items, access conditions and timing. If any information changes before the job takes place, you must tell us as soon as reasonably possible so we can assess whether the booking remains suitable.

1. Booking Process

A booking may be requested by phone, email, online form or any other method we make available from time to time. A quotation is based on the details you provide, including collection and delivery addresses, number and type of items, distance, access restrictions, parking availability, and whether loading or unloading assistance is required. The quote may also reflect labour time, vehicle size, and any specialist handling requirements.

We may ask for photographs, item lists, or further information before confirming the price or availability. This is to ensure the correct vehicle, crew size and timing are arranged. If the job differs from the information originally given, we reserve the right to revise the quotation or decline the booking if the service can no longer be safely or reasonably performed.

A booking becomes confirmed only when we have accepted it and, where required, received any deposit or advance payment requested. We will usually confirm the agreed time window, service date, and any agreed exclusions in writing. Please check the confirmation carefully and notify us promptly of any errors.

2. Service Scope and Customer Responsibilities

Our Finchley man with van service may include household moves, furniture transport, office items, storage transfers, single-item deliveries, collections, and similar work. Unless explicitly included in the quotation, services such as dismantling, reassembly, packing, unpacking, waiting time, stair carries, or use of additional personnel may be charged separately.

You are responsible for ensuring that the goods are properly packed, labelled and ready at the agreed time unless packing has been expressly included. Fragile, valuable or loose items should be protected appropriately by you unless we have agreed to pack them. We are not responsible for deterioration resulting from poor packing, unsuitable containers, hidden defects or the inherent nature of the item.

You must ensure reasonable access to the collection and delivery points. This includes arranging parking permissions where required, providing building access instructions, and making sure the route is safe and unobstructed. If access is more difficult than expected, additional charges may apply for extra labour, waiting time or failed attempts caused by access problems.

3. Payments and Pricing

Our prices may be quoted as fixed fees, hourly rates, or a combination of both depending on the nature of the job. All prices are based on the information available at the time of quotation. If the actual work differs materially from that description, for example due to extra items, longer travel, difficult access or additional waiting, the price may be adjusted accordingly.

Unless otherwise stated, payment is due on completion of the service. For some bookings we may require a deposit to secure the date and time, particularly for larger jobs or peak periods. Any deposit paid is normally deducted from the final amount due, subject to the cancellation terms below. We accept payment methods notified in advance and may refuse cashless methods that fail verification.

Late payment may result in administrative charges, refusal to release goods where lawful and appropriate, or the recovery of unpaid sums through ordinary legal channels. You are responsible for all reasonable costs incurred in collecting overdue amounts, including bank fees, chargeback fees or enforcement costs where your payment method is reversed without valid reason.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving notice as early as possible. If you cancel with sufficient notice, we may, at our discretion, refund all or part of any deposit depending on the timing and any costs already incurred. If cancellation is made at very short notice, we may retain the deposit or charge a cancellation fee to cover lost time and preparation.

If we arrive at the agreed address and are unable to carry out the work because of your absence, incorrect details, lack of access, unsafe conditions, prohibited parking, or items not being ready, this may be treated as a late cancellation or failed booking. In such cases, a call-out fee, minimum charge, or waiting time fee may apply.

We will make reasonable efforts to attend on time, but schedules can be affected by traffic, weather, road closures, vehicle issues, or other events beyond our control. If we are delayed, we will try to inform you and rearrange where possible. We are not liable for losses caused by delay unless the delay was caused by our negligence and the loss was reasonably foreseeable.

5. Liability and Limitations

We will take reasonable care when handling your property, but our liability is limited to loss or damage caused by our proven negligence. We are not liable for pre-existing defects, wear and tear, items not properly packed by the customer, or damage arising from unavoidable movement during transport where reasonable care has been taken.

You should remove or disclose any particularly fragile, high-value, sentimental or dangerous items before the job begins. Unless we agree otherwise in writing, we do not accept responsibility for cash, jewellery, important documents, works of art, antiques, or irreplaceable items. If such goods are carried, it is your responsibility to ensure they are adequately insured.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, including loss of earnings, business interruption, loss of opportunity or emotional distress. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

6. Insurance, Claims and Inspection

You should inspect your goods as soon as reasonably possible after delivery or completion. Any visible damage, shortage or discrepancy must be reported promptly, and where possible before the crew leaves the delivery location. This helps us investigate matters quickly and fairly. Failure to report issues in a timely manner may affect our ability to assess the claim.

Where a claim is made, we may request photographs, proof of value, item descriptions, receipts, or other reasonable evidence. If we accept responsibility, our liability will normally be limited to the lower of the repair cost, replacement cost, or the fair market value of the item at the time of the incident, subject to any applicable legal limit and the scope of the service.

If you require additional insurance cover for higher-risk items or larger moves, you should arrange this in advance. Standard transport liability is not the same as full goods insurance. We may recommend that you check whether your home, contents or business insurer provides sufficient cover for transit and storage-related risks.

7. Waste Regulations and Disposal

If the service includes removal of unwanted items, waste, or bulk materials, you must tell us in advance what is to be taken away. Waste handling is subject to UK environmental and waste legislation, including the duty to ensure waste is transported and disposed of lawfully. We will only remove waste that we are permitted and able to take, and we may refuse items that are hazardous, restricted or improperly described.

You must not include hazardous substances, chemicals, asbestos, medical waste, batteries, gas cylinders, tyres, electrical items requiring specialist treatment, or any other regulated material unless we have expressly agreed to handle it and have the proper authority to do so. If prohibited items are discovered among the goods, we may refuse to load them, charge for wasted attendance, or report the matter where necessary.

Where waste is removed as part of the job, you confirm that you are the lawful owner of the items or that you have authority to arrange disposal. We may retain waste transfer records, item descriptions or related documentation where required by law. You agree to cooperate with any reasonable request needed to ensure compliance with waste regulations and lawful disposal standards.

8. Unacceptable Items and Safety

For safety reasons, we may refuse to transport items that are dangerous, unstable, contaminated, illegal, offensive, or likely to damage the vehicle or other goods. We also reserve the right to decline any item that cannot be moved safely by the available crew or equipment. If a dangerous or undisclosed item is discovered during the job, we may stop work immediately.

You must not ask us to carry out work that breaches health and safety requirements, road traffic laws, parking restrictions, manual handling limits, or building regulations. If we reasonably believe that completing the task would put people, property or the vehicle at risk, we may suspend or end the service without liability for any resulting inconvenience or delay.

Any instruction that appears unlawful, unsafe or contrary to these Terms may be refused. Where necessary, we may suggest an alternative method, additional staff, or a different vehicle size, but we are not obliged to proceed if the revised arrangement is not safe or commercially practical.

9. Customer Property and Storage

If goods are left with us temporarily, we will take reasonable steps to safeguard them, but we are not a storage provider unless this is agreed in writing. Any temporary holding of items is incidental to the transport service and does not create a warehousing contract. You remain responsible for collecting, receiving or authorising onward movement of the goods in line with the agreed schedule.

We may charge for reasonable storage, re-delivery, or redirection costs if you fail to accept delivery at the agreed time and place. If goods remain uncollected or undeliverable, we may issue written notice and then, where lawful, take further steps consistent with the applicable rules regarding uncollected goods.

We may also rely on a lien or retention right over goods in our possession to secure payment of outstanding charges, where permitted by law. Any such right will be exercised reasonably and in compliance with applicable legislation and the terms agreed at the time of booking.

10. Complaints and Dispute Handling

If you have a concern about the service, please raise it as soon as possible so we can review the issue. We may ask for evidence, photos, invoices, or a written description of events. We aim to deal with disputes fairly and in good faith, and to resolve straightforward matters without unnecessary delay.

If a dispute cannot be resolved informally, the parties may consider mediation or another suitable alternative dispute resolution process before issuing court proceedings. Nothing in this clause prevents either party from seeking urgent relief or enforcing legal rights where necessary.

Any claim arising from the service should be brought within a reasonable time after the event and, in any case, subject to the limitation periods provided by law. Delayed claims can be difficult to investigate, so prompt notification is encouraged.

11. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, transport disruption, fire, floods, government restrictions, epidemics, or shortages of labour or equipment. If such an event occurs, we may suspend, reschedule or cancel the service without liability for resulting losses.

Where reasonably possible, we will work with you to rearrange the booking at a mutually convenient time. If performance becomes impossible or impractical, any refund or partial refund will be considered in light of work already completed, costs incurred and the circumstances of the event.

These Terms apply alongside any specific written agreement or quotation accepted for the job. If there is any inconsistency between the quotation and these Terms, the more specific written agreement will prevail to the extent of the inconsistency.

12. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another UK jurisdiction.

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. No failure or delay by us in enforcing any right will operate as a waiver of that right.

These Terms and Conditions may be updated from time to time to reflect changes in law, operational practice or service structure. The version in force at the time of your booking will apply to that booking unless a change is required by law or expressly agreed otherwise. By proceeding with a booking, you confirm that you have read, understood and accepted these terms for the man with van Finchley service.